We cover 3 days Replacement Guarantee for all physical products sold on mybd.store. Refund is only applicable to canceled order items due to product unavailability.
REQUIREMENT FOR A VALID REURN:
- Proof of purchase (order number, invoice, etc)
- Reason for return has to be valid and return acceptance conditions met (Check out below)
- Delivery of wrong product
- Delivery of defective product
- Delivery of products with missing parts
- Incorrect content on the website
- Delivery of the ordered items is subject to availability of the products at our vendor’s depot/warehouse/store. We may cancel any order within 4 working days if the stock of the order item(s) is temporarily unavailable.
- In such a case, if the customer has already made an advance payment against the order, the customer will receive a full fund, if not receive any cashback, within 1-7 working days, received cashback will be adjusted with the refund amount.
- If the refund amount is below TK 300, the refund amount will be disbursed through bKash/Mobile wallet account of the customer.
- If the refund is below TK 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
- Advance payment is required for the delivery of certain vendors’ product. We may cancel any order if the advance payment is not made by the customer for such orders. RETURN/REPLACEMENT GUARNTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
- Damages due to misuse of the product.
- Incidental damage due to malfunctioning of product.
- Any consumable item which has been used or installed.
- Innerwear, lingerie, socks and clothing freebies.
- Product with tampered or missing serial /UPC numbers.
- Any damage /defect which is not covered under the manufacturer’s warranty.
- Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.